Shipping policy

Shipping Policy

At TAG, we work hard to make sure your order is carefully prepared and shipped as quickly as possible. Please review the information below for details about production, shipping, and delayed or lost orders.

Production & Delivery Times

Because TAG products are made to order, please allow time for your order to be produced before it is shipped.

Production typically takes 3–7 business days, and your order will generally ship by the 8th business day.

Once your order has shipped, delivery times will depend on the shipping method, destination, and carrier.

Please note that delivery estimates do not include weekends, holidays, or unexpected carrier delays.

Worldwide Shipping

TAG ships internationally. However, shipping availability may vary depending on the destination and product.

Shipping costs, available shipping methods, estimated delivery times, and countries we can ship to will be displayed at checkout where available.

Delayed Shipments

If your order does not ship within the expected production timeframe, you may be eligible for compensation of up to 10% of the product value, depending on the circumstances of the delay.

Compensation is not guaranteed and will be determined on a case-by-case basis.

Lost Packages

If you believe your package has been lost in transit, please contact us as soon as possible.

Claims for lost packages should be submitted within 7 days of the estimated delivery date so that we can investigate the shipment and work toward an appropriate solution.

Return Shipping

Customers are responsible for the cost of return shipping. TAG does not provide prepaid return labels.

For more information about returns and refunds, please see our Return & Refund Policy.

Shipping Information

For complete information about shipping costs, available carriers, delivery estimates, and shipping destinations, please visit our shipping provider’s shipping page:

https://www.tapstitch.com/shipping

If you have any questions about your order or shipping, please contact us and we’ll be happy to help.