Refund policy

Return & Refund Policy

At TAG, we want you to be happy with your order. Because our products are made specifically for each customer, please review our policy below before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • Photos or videos showing the issue
  • A brief description of the problem

After reviewing your request, we may provide a replacement or refund at no additional cost to you.

Returns

Return or refund requests may be submitted within 30 days of delivery.

Items must be:

  • Unworn
  • Unwashed
  • Unused
  • In their original condition

Items that have been worn, washed, stained, altered, or damaged through misuse may not be eligible for a return or refund.

Please contact TAG and receive approval before sending anything back. Unauthorized returns may not be accepted.

Customers are responsible for return shipping costs unless the item was defective, damaged, misprinted, or incorrectly fulfilled.

Items that were accurately made according to the product design but are simply no longer wanted by the customer are not eligible for a return or refund.

Incorrect Customer Information

TAG is not responsible for orders that cannot be delivered because incorrect information was provided at checkout, including an incorrect:

  • Shipping address
  • Phone number
  • Other required delivery information

We are also unable to refund orders delayed or affected by customer-requested changes or modifications after the order has been placed.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible.

Orders can only be fully canceled and refunded before they enter production. Once production has started, we may not be able to cancel or refund the order.

Lost Packages

If your package is confirmed to be lost in transit, please contact us within 7 days of the estimated delivery date.

We will work with the shipping provider to investigate the issue and determine the appropriate solution.

Refunds

If your refund is approved, it will be sent to the original payment method used for your purchase.

Refund processing times may vary depending on your bank or payment provider.

Questions?

If you have a question or problem with your order, please contact TAG by sending an email to hoodiesbytag@gmail.com. We’re happy to help!